AI Customer Service
Answer every customer, 24/7.
An AI assistant that answers your customers by chat or phone, books appointments into your calendar and hands tricky conversations to your team, day or night.
Same AI, Opposite Results: 4 Questions to Ask Before You Buy Ai Customer Service
Two plumbers bought the same AI. One books jobs at 2 AM. The other is losing customers. The difference wasn't the technology. It was the setup.
Ask these four questions before you hire anyone to set up AI customer service: What data will it learn from? Can it actually book the job? What happens when it needs a person? Who tested it before your customers did?
The video gives these TechMate prices: an AI chatbot from $500, and a voice AI that answers the phone from $1,500.
Read the video transcript
Two plumbing companies bought AI customer service the same month. One started booking jobs at 2 in the morning. The other started losing customers. Same technology. The difference was who set it up. This video covers what makes AI customer service actually work, four questions to ask before you hire anyone, and what it should cost.
Mike bought a $99 a month chatbot and set it up himself. It quoted old prices, couldn't book a job, and wouldn't let a customer with a flooded basement reach a real person. Jim had his set up correctly. It knew his prices and his schedule. At 2 a.m. it answered the phone, booked the job, and texted his on-call tech.
AI customer service is like hiring a new front-desk employee, one who works 24/7 and never calls in sick. You would never hire someone without training them, telling them when to get the manager, and watching their first shift.
Question one: what training data will the AI receptionist use? It needs your prices, hours, and policies, not generic answers, and someone to keep them up to date. Question two: can it actually book the job? If it only takes messages, it's a fancy voicemail. Question three: what happens when it needs a person? Gartner found 87% of customers want a way to reach a human. Question four: who tests it? Only 27% of customers will try a chatbot again after a bad experience.
Setting it up correctly can pay off in three ways. Respond to a lead within an hour and you're nearly seven times more likely to qualify it. AI responds in seconds, even at 2 a.m. Businesses that keep just 5% more customers can see profits jump 25 to 95%. After-hours calls become booked jobs, and the team stops answering the same questions all day.
At TechMate, a chatbot starts at $500. A voice AI that answers the phone starts at $1,500. TechMate set up Jim's. Describe what you need and the instant estimator prices it in minutes. Then book a free 15-minute call for a fixed written quote. Even if you never work with TechMate, remember the four questions: training, functionality, human intervention, and testing.
What you get
Everything included, in plain English.
AI chat on your website, answering from your approved business info
An AI phone receptionist that answers and books calls
Appointments booked straight into your calendar
Lead details and conversation notes saved to your CRM
A smooth handoff to a real person when needed
Optional reviews and tuning to keep answers sharp
Great for
Where this makes the biggest difference.
- 01
After-hours calls
Customers get answers and can book even when you're closed.
- 02
Busy front desks
Common questions are handled for you, so staff can focus on the people in front of them.
- 03
Capturing every lead
Every enquiry is saved with contact details and a short summary.
See it in action
A real conversation, handled for you.
Here's the kind of exchange your AI assistant handles every day, like answering questions, offering times and booking the appointment.
Pricing
Simple, upfront pricing.
Setup from $1,500 · then from $150/month
Every project starts with a free consultation and a fixed written quote, no surprises.
FAQ
Questions, answered.
Still wondering about something? Ask us on a free 30-minute call, no obligation.
It only answers from information you approve. If it isn't sure, it takes a message or passes the conversation to your team.
Let's build something incredible.
Get an instant AI estimate in minutes, or book a free 30-minute consultation for a fixed written quote. No obligation.
or email us at info@mytechmate.io